Returns terms and conditions

Visit our RETURNS PORTAL to start your return

• You have 30 days from delivery to return the shoes.
• Please complete and enclose the returns form (Click here to download a new returns form.)
• It can take up to 14 working days once receiving at our warehouse to process the return and refund/exchange.
• Items reduced by 60% or more will only be eligible for an exchange or store credit.

The products you return must be in new and unworn condition with all the original packaging and tags still attached. 

To test the shoes out we recommend that you wear your shoes, with clean feet, around the house to begin with on carpeted flooring. 

We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

CALLA are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.

We recommend you contact us before your purchase for advice on size and styles that will be suitable for you.

For cancellation rights please read our terms and conditions.

International Returns

CUSTOMERS OUTSIDE THE UK AND USA

You will need to pay for your own returns but in many cases this can be done to one of our local hubs in your country. 

Check the list below to see if your country is included.

CANADA

AUSTRALIA

FRANCE

IRELAND 

NETHERLANDS 

PORTUGAL

MEXICO

Other international customers please return to:

Please make sure any customs forms and the outside of the parcel are marked with the words: RETURNED ORDER

Christmas Returns

If you order a pair of shoes as a Christmas gift in November or December you will have until the 14 January to return them or 28 days from date of purchase, whichever is later.

Processing The Refund

Refunds are processed via the original payment method in 14 working days of receipt of goods. 

We are not able to refund customs duties and these will need to be recovered from the tax office in your country of residence.

There is a problem

If your shoes develop a fault, you've received damaged items or you've been sent the wrong shoes, we would like to know about it and sort it out.

You have the option of starting a return in the normal way above where you can upload photos to show the issue and we will sort it out straight away. 

Or please email us  hello@callashoes.co.uk

Please read your full cancellation rights on our Terms and Conditions 

Exchanges

If you would like to exchange an item, you can exchange in our returns portal or you can opt for store credit to exchnage at a later date.  

Please contact us for further information hello@callashoes.co.uk.