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Returns policy

 Visit our RETURNS PORTAL to start your return

Important notice:

In order to manage our increasing costs, from the 1st November 2024 we will be charging £2 for returns.  There will be exemptions to this including exchanges, damaged goods and credit notes.  
    • You have 30 days from delivery to return the shoes.
    • Please complete and enclose the returns form (Click here to download a new returns form.)
    • It can take up to 14 working days once receiving at our warehouse to process the return and refund/exchange.
    • Items reduced by 60% or more will only be eligible for an exchange or store credit.

    The products you return must be in new and unworn condition with all the original packaging and tags still attached. 

    To test the shoes out we recommend that you wear your shoes, with clean feet, around the house to begin with on carpeted flooring. 

    We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

    If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

    CALLA are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.

    We recommend you contact us before your purchase for advice on size and styles that will be suitable for you.

    For cancellation rights please read our terms and conditions.

     

    International Returns

    CUSTOMERS OUTSIDE THE UK AND USA

    You will need to pay for your own returns but in many cases this can be done to one of our local hubs in your country. 

    Check the list below to see if your country is included.

    CANADA

    No3rd - Ezi - Calla shoes
    10001 Boulevard Ray-Lawson
    Anjou, QC, H1J 1L6
    CANADA

     

    AUSTRALIA

    Pro Prep - Ezi - Calla
    602-612 Botany Rd
    Alexandria NSW 2015
    Sydney
    AUSTRALIA

     

    FRANCE

    EZI RETURNS - Calla
    70 Avenue Jean Jaurès
    Bagnères de Luchon
    31110
    FRANCE

     

    IRELAND 

    Coll-8 Logistics - EZI - Calla
    Unit 2, Baldonnell Business Park
    Baldonnell
    D22 XK20
    Ireland

     

    NETHERLANDS 

    Global e commerce experts - Calla
    Ezi Returns
    Rijnlanderweg 766 Unit H
    2132 NM Hoofddorp
    Netherlands

     

    PORTUGAL

    MULTISOURCE - EZI - Calla
    Estrada de Santo Antão, 9
    IC2 – Pavilhão D
    2440-396 Batalha

     

    MEXICO

    LES OFERS Q S DE RL CV - EZI - Calla
    Sierra 508 A Real del sol,
    Cienega de Flores NL 65550
    MEXICO

    Other international customers please return to:

    Calla Ltd RETURNS: c/o The fulfilment Crowd, Unit C, Western Avenue, Matrix Park, Chorley PR7 7NB

     

    Please make sure any customs forms and the outside of the parcel are marked with the words: RETURNED ORDER

    Christmas Returns

    If you order a pair of shoes as a Christmas gift in November or December you will have until the 14 January to return them or 28 days from date of purchase, whichever is later.

    Processing The Refund

    Refunds are processed via the original payment method in 14 working days of receipt of goods. 

    We are not able to refund customs duties and these will need to be recovered from the tax office in your country of residence.

    There is a problem

    If your shoes develop a fault, you've received damaged items or you've been sent the wrong shoes, we would like to know about it and sort it out.

    You have the option of starting a return in the normal way above where you can upload photos to show the issue and we will sort it out straight away. 

    Or please email us  hello@callashoes.co.uk

    Please read your full cancellation rights on our Terms and Conditions 

    Exchanges

    If you would like to exchange an item, you can exchange in our returns portal or you can opt for store credit to exchnage at a later date.  

    Please contact us for further information hello@callashoes.co.uk.